Service Contact



How to submit claims
and how to contact
the 24/7 hotline.

Most Important

24/7 Ambulance Service:
Phone: +49-40-55557877

Please contact the ambulance service in case of medical emergency and an upcoming in-patient treatment in hospitals. The ambulance service will undertake all necessary steps including account of charges directly with the hospital.

In case of any other claim - also in case of outpatient medical treatment - claims documents can be submitted based on claims forms:

Your claims documents can be sent to us by E-Mail. We will pass them on to the claims department.

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