How to submit claims for Schengen insurances

Schengen Health Insurance:

If you need necessary medical treatments due to illness or accidental injury during your stay in Europe, next steps depend on whether you have been treated outpatient or in-patient:

• Outpatient medical treatment: Please chose a doctor or dentist you prefer to visit and receive necessary medical treatments according to the doctor´s or dentist´s recommendation. Bills issued by the doctor or dentist must be disbursed by you. All documents (diagnosis, treatment mesures, expenses) can be submitted to the claims department based on the health insurance claims form.
• In-patient medical treatment: In case of an upcoming in-patient medical treatment in hospitals you or somebody else are kindly asked to contact the ambulance service before or right at the beginning of your hospital stay and to make contact to a person at the hospital. The ambulance service will take all necessary steps in direct cooperation with the hospital - including account of charges. You can reach the ambulance service 24/7 by phone at +49-40-55557877.

All other insurances:

In case of claims for accident insurance, liability insurance, baggage insurance or travel cancellation insurance you are kindly asked to use the respective claims form. All claims forms are available at "Most Important" on this website. Please make sure that additional documents requested in the claims forms are available.

We will pass on your claims documents to the claims department, if sent to us by E-Mail or by out contact form:

SEND CLAIMS DOCUMENTS TO SCHENGEN-TRAVEL