Schengen Health Insurance:
If you need necessary medical treatments due to illness or accidental injury during your stay in Europe, next steps depend on whether you have been treated outpatient or in-patient:
All other insurances:
In case of claims for accident insurance, liability insurance, baggage insurance or travel cancellation insurance you are kindly asked to use the respective claims form. All claims forms are available at "Most Important" on this website. Please make sure that additional documents requested in the claims forms are available.
We will pass on your claims documents to the claims department, if sent to us by E-Mail or by out contact form:
24/7 Ambulance Service:
Please contact the ambulance service in case of medical emergency and an upcoming in-patient treatment in hospitals. The ambulance service will undertake all necessary steps including account of charges directly with the hospital.
In case of any other claim - also in case of outpatient medical treatment - claims documents can be submitted based on claims forms:
Your claims documents can be sent to us by E-Mail. We will pass them on to the claims department.